Generated from Tern's reporting catalog. Edits made here are overwritten.
Find the dashboard or saved query that answers your question. New to reporting? Start with Reporting Overview and Key Reporting Terms.
Sales and commission
What are my bookings, sales and income so far this month and year?
Just me: Your KPIs
Entire agency (owners and admins): Agency KPIs
What are my monthly sales, by supplier and product type?
Just me: Your Sales and Expected Commission
Entire agency (owners and admins): Agency Sales and Expected Commission
Which commission is still waiting, and what's on my next payout?
Just me: Your Commission Tracker
Entire agency (owners and admins): Agency Commission Tracker
Which suppliers still owe me commission?
Entire agency (owners and admins): Commission still owed by supplier (Agency)
Counts Overdue and Partial. Traveled bookings with no expected commission date are not included.
How does expected commission compare with what I've received, by month?
Entire agency (owners and admins): Expected vs received commission by month (Agency)
Covers booked bookings over the last 12 months, by the month commission was expected.
Which suppliers paid me commission, and when?
Just me: Your Received Commission
Entire agency (owners and admins): Agency Received Commission
Each payment counts on the date it was received, including bonuses, overrides and other adjustments that sales reports leave out.
What have I booked, by supplier, destination or advisor?
Just me: Report Builder → Bookings (Individual Advisor) (Tern Pro)
Entire agency (owners and admins): Report Builder → Bookings (Agency) (Tern Pro)
What's booked for travel in the next 12 months?
Grouped by travel start date.
Which destinations do I sell most, by year?
Just me: Booked sales by destination and year
How much has each advisor sold?
Entire agency (owners and admins): Sales by Advisor (the Infamous Pie Chart)
What have we paid each advisor, by month?
Entire agency (owners and admins): Advisor Payouts
How much does each advisor earn, and how much does the agency keep?
Entire agency (owners and admins): Payouts and agency income by advisor
Team and pipeline
How much of our sales do I book myself, and how much does the team?
Entire agency (owners and admins): Booked sales, my own vs the team, by year
How do sales on collaborator trips compare with solo trips?
Entire agency (owners and admins): Booked sales on collaborator trips vs solo, by year
Who's on our team, and in what role?
Entire agency (owners and admins): Report Builder → Advisors (Tern Pro)
How many leads does each advisor turn into bookings?
Entire agency (owners and admins): Leads and converted trips by advisor, last 12 months
Covers leads created in the last 12 months.
How many of my leads get a proposal, get booked or go stale?
Just me: Your Trips
Entire agency (owners and admins): Agency Trips
Which trip request forms turn into bookings?
Entire agency (owners and admins): Booked rate by trip request form, last 12 months (Agency)
Covers the last 12 months. Forms with fewer than 5 leads, imported trips and trips created by hand are left out.
Which leads have gone stale?
Trips with no bookings and no updates in more than 14 days.
Which bookings aren't marked Booked yet?
Entire agency (owners and admins): Bookings not yet marked Booked (Agency)
Which bookings are still in planning?
Just me: Report Builder → Planning Bookings (Individual Advisor) (Tern Pro)
Entire agency (owners and admins): Report Builder → Planning Bookings (Agency) (Tern Pro)
Clients
Which clients have booked with me more than once this year?
Entire agency (owners and admins): Repeat clients this year (Agency)
Counts trips first booked this year. Canceled trips don't count.
Which clients have birthdays coming up, are VIPs or have gone quiet?
Just me: Your Clients
Entire agency (owners and admins): Agency Clients
Who are our top clients by lifetime income?
Entire agency (owners and admins): Clients by lifetime agency income and last booking advisor
Which lead sources bring in the most income?
Just me: Lifetime income by client tag
Based on client tags. A client with several tags counts under each.
Where are my clients right now, or next month?
Just me: Where are my clients?
Entire agency (owners and admins): Where are our clients? (Agency)
What do my clients still owe?
Just me: Your Client Payments Due
Entire agency (owners and admins): Agency Client Payments Due
Which client payments are past due?
Just me: Client payments past due
Who opened or clicked my last campaign, and who haven't I heard from?
Just me: Report Builder → Touchpoints (Individual Advisor) (Tern Pro)
Entire agency (owners and admins): Report Builder → Touchpoints (Agency) (Tern Pro)
