Recording refunds and cancellation fees FAQs

​How do I record a refund in Tern?
Add a negative amount in the payment schedule on the Booking & Pricing tab. Enter the refund as a negative number (e.g., -500). Then adjust the item cost: set it to $0 for a full refund, or to the cancellation fee amount if a fee was retained. This zeroes out the balance and keeps your records clean.
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​Can I enter negative amounts in Tern's payment fields?
Yes. Payment fields accept negative amounts. Use a negative entry to record refunds, chargebacks, or adjustments.