Tern now combines AI features and Notetaker into a single monthly usage limit, so you can see and manage all of your AI usage in one place.
This article covers what counts toward your limit, how to view your usage breakdown, when limits take effect, what happens when you reach 100%, and when your usage resets.
For pricing and how to add more usage with Tern Pro, see Tern Pro.
One Combined Usage Limit
AI features and Notetaker now share one monthly usage limit. There is no separate Notetaker hours limit.
Because it's one shared limit, your full allotment is flexible. If you don't use Notetaker, that capacity is available for AI features instead, and the reverse is also true.
When Usage Limits Take Effect
Usage limits go into effect on July 1, 2026. Before that date, no AI features are blocked, even if you exceed your monthly limit. Use AI on Tern with no limits between now and July 1.
You'll start seeing your usage in Subscription Settings before enforcement begins, so you can see where you stand.
What Counts Toward Your AI Usage
The following features draw from your monthly usage:
AI Chat
Email triage
AI Assist at the itinerary level
AI Assist at the activity level
AI Assist destination guides and packing lists
Importing content with the Chrome extension
AI reconciliation
Notetaker
Automation-triggered agents (coming soon)In all of the cases above, usage is directly correlated to the cost to Tern of those features.
Note: Automation-triggered agents are not live yet. This feature is entering beta and will appear in your breakdown once it launches.
You can adjust your email triage settings anytime in your email and scheduling settings within Smart Inbox.
How to View Your Usage Breakdown
Your breakdown shows the percentage of your usage coming from each feature, so you can see exactly where your usage is going.
Go to Subscription Settings.
Click "View Breakdown". You'll see the percentage of your usage from each feature: AI Chat, email triage, automation-triggered agents, AI Assist at the itinerary and activity level, the Chrome extension, Notetaker, and AI reconciliation.
What Happens When You Reach 100% of Your AI Limit
Starting July 1, when you reach your monthly limit, AI features pause until your next monthly billing cycle. You can see this date in your Subscription Settings.
All AI-generated content, including your existing AI Chats, remains readable. If you try to use one of the AI features, you'll see a notice explaining that you've hit your limit and can either upgrade or wait until the next month.
The rest of Tern keeps working exactly as it does today. You can still book trips, send proposals, manage commissions, run reports, and do everything else in Tern.
To resume AI features immediately, upgrade to Tern Pro or to a higher Tern Pro tier from Subscription Settings. Your full new allocation is available right away.
When Your Usage Resets
Your AI usage and notetaker hours reset every month. The reset date depends on how you pay for Tern.
If you pay for Tern individually: Your usage resets on the same day each month, aligned with your Tern subscription start date. If your Tern subscription started on the 14th, your usage resets on the 14th of each month.
If you're on an agency-paid seat with no personal Tern Pro: Your usage resets on the first day of each calendar month.
If you're on an agency-paid seat and you've added a personal Tern
Pro: Your usage resets on the same day each month, aligned with your Tern Pro add-on start date.
You can see your current cycle's start and end dates in Subscription Settings.
How can I upgrade
You will be able to upgrade to a Pro Tier under your subscription tab in late June.
Common Questions
Why are there limits on AI usage? Every time you use AI, there's a real cost to Tern. We cover a monthly amount of usage for every advisor because we believe AI should be available to everyone. Limits let us keep doing that while giving advisors who need more the option to add it through Tern Pro.
Does my Notetaker usage count toward the same limit as AI features? Yes. AI features and Notetaker share one combined monthly usage limit. If you don't use Notetaker, that capacity is available for AI features instead.
Do unused AI usage roll over to the next month? No. Your monthly allocation resets at the start of each cycle.
Will I be charged if I go over my limit? No. Tern does not charge overage fees. If you reach 100% of your AI limit, AI features pause until your next cycle resets or until you upgrade.
What if I exceed my limit before July 1? Nothing pauses. Usage limits are not enforced until July 1, 2026. Until then, you can use AI on Tern as you normally would.
Where do I see my current usage? Go to Subscription Settings. Usage is shown as a percentage of your monthly limit.
Need Help
If you have questions about your usage or limits, contact Tern support from the help menu in your Tern account.