Delete an activity to remove it from a trip for good. If you want to keep the record, cancel it or hide it from travelers instead.
Before You Delete
Deleting an activity can't be undone. Deleted activities don't go to Trash, and Tern support can't restore them.
The activity's booking is deleted with it, so it drops out of your sales reports and commission tracking.
If the booking was made and then cancelled, cancel it instead of deleting it. See Cancel or Hide Instead below.
Steps
Open the trip and go to the Itinerary tab.
Click the three-dot menu on the activity you want to remove.
Click Delete.
Confirm in the Delete Activity? dialog.
The activity disappears from the itinerary.
What Gets Deleted With It
The booking, including its booking details and expected commission
Rooms on a lodging or cruise activity
Traveler assignments on the activity (the contacts themselves stay)
Attached documents and photos
Connected flight legs, for a flight with more than one leg
Note: Deleting a cruise also stops emails about changes to that cruise.
Why Delete Is Blocked
"This activity cannot be deleted because it has transactions present."
A client payment is logged on this activity. Tern keeps activities with payments to protect your financial records. Cancel the booking instead. Don't delete the client payment just to remove the activity. Attached documents never block deleting an activity.
"This activity cannot be deleted because it has a related agency commission payout."
Commission from this booking is part of an agency payout. Cancel the booking instead.
There's no Delete option in the three-dot menu.
The activity is synced from a group trip, so it can't be deleted on this trip. Choose Hide from travelers instead.
Cancel or Hide Instead
Cancel when the booking was made and then cancelled. Open the activity, go to the Booking & Pricing tab, click Edit Booking, and change the status to Canceled. The activity stays in your records, drops out of your sales totals, and is hidden from travelers automatically.
Hide when you want to keep the activity for yourself but not show it to travelers. Click the activity's three-dot menu and choose Hide from travelers. Choose Show to travelers to bring it back.