You can delete a trip from the trip's three-dot menu. Deleted trips move to Trash, where they stay for 7 days before they are permanently removed.
Note: The trash window is 7 days. After that, deleted trips are gone permanently and cannot be recovered by Tern support. There is no 30-day window.
How to delete a trip
Open the trip you want to delete, or find it on your Trips dashboard.
Click the three-dot menu (located next to the Preview button when inside a trip, or on the trip card on the dashboard).
Select "Delete."
Confirm the deletion when prompted.
The trip will move to your Trash immediately.
How deleting a trip affects your reports
When you delete a trip, its bookings are removed from your dashboard and reports right away. If you restore the trip from Trash, its bookings come back into your reports.
Who can delete a trip
You can delete trips you own. If a trip is managed by your agency, only an agency admin can delete it.
Trips that can't be deleted
Tern blocks deleting a trip that has financial records attached. These are the messages you'll see:
"This trip cannot be deleted because it has payments or authorizations." The trip has a logged payment or a client authorization.
"This trip has bookings with received commission. Deleting it would remove that commission from your reports." A booking on the trip has commission logged against it.
If you see either message and want the trip out of your sales totals, cancel its bookings instead. See Details on Activity Statuses.
Note: If your host agency imported trips into your account during onboarding, don't delete them to clean up duplicates. They carry your host's commission records. Merge the duplicate bookings instead (see Find and merge duplicate bookings).
Recovering a deleted trip
If you accidentally delete a trip, you can recover it from Trash within 7 days.
Navigate to Trash from the Trips dashboard.
Find the trip you want to restore.
Click "Restore" to move the trip back to your Trips dashboard.
Note: Restoring a trip also brings its bookings back into your dashboard and reports.
Recovering a deleted itinerary option
Deleting an option (a full itinerary version, including its activities) is recoverable. Contact Tern support within 7 days of deletion and we can restore it; after 7 days the option is permanently removed. Note: deleting an individual activity (a single hotel, flight, or activity card) is not recoverable and must be recreated. For full details, see Can I recover deleted trips or itinerary components in Tern?.
FAQ
I cancelled an activity but can't delete it from my itinerary — it says it has transactions associated with it. How do I remove it?
If a cancelled activity has documents attached, you won't be able to delete it until the documents are removed. Open the activity, go to the Documents section, and delete any attached documents. After that, you should be able to delete the activity from the itinerary. The booking history will still be preserved in your records.