Before diving in, it's worth understanding when packages are — and aren't — the right tool for your business. Read Packages in Tern: what they're for (and what they're not) first.
Packages give you flexibility in how you present pricing to your clients. They're especially useful for tours, cruises, and other bundled travel experiences where you want to group multiple items under a single price.
Before you start
Packages have a few hard limits. Read these before building.
Items with existing payment transactions cannot be moved into a package. If a traveler has already authorized or paid for an item, it's locked in place. You'll see the error: "Cannot move an activity with transactions present." Leave that item outside the package and build the package using items that haven't been paid yet.
Packages don't appear in the day-by-day itinerary. The package grouping and pricing are only visible on the Pricing tab and in the authorization flow. The individual activities and lodging inside the package still appear in the itinerary view as normal.
Items cannot be shared across multiple packages. If two packages need the same item (for example, park tickets in two different room options), duplicate the item — one copy per package.
When to Use Packages
Use packages when you want to:
Group multiple flights under a single round-trip price
Bundle a tour that includes several itinerary items into one price
Show an "all-in" price instead of itemized costs
Collect authorization for several items in a single transaction
Creating a Package
Go to the Bookings tab on your trip.
Click the New button and choose Package.
Fill in the package details — name, price, payment schedule, and commission info.
After saving, go to the Pricing tab to start adding items to your package.
Adding Items to a Package
On the Bookings tab, use the checkboxes to select the items you want to include.
A toolbar will appear at the bottom of the screen — click Change Package.
Select the package you want to move the items into.
Confirm the pop-up message. This action will reset each item's booking status to Planning and remove any commission payments, authorizations, and individual pricing. These will now be managed at the package level. If any items are already marked as Booked or have commission data, that data will be cleared..
Clients will now see those items grouped under the package in their Pricing tab, without separate line-item pricing.
When items are inside a package, booking status is managed at the package level. You mark the entire package as booked once, and all items within it reflect that status. You do not need to mark each item individually.
Individual activities inside a package cannot have their booking status changed independently. If you need to change the booking status of a single item, move it out of the package first.
Removing Items from a Package
Click the arrow next to a package to expand and view its items.
Select the items you want to remove.
Use the Change Package option in the toolbar to move them out of the package.
These items will return to your client's itinerary with their own individual pricing and booking details.
Deleting a package
To delete a package, go to the Bookings tab. Click the three-dot menu next to the package name and select "Delete." Deleting a package does not delete the activities inside it. They return to the itinerary as individual items.
Deleting individual items
Individual activities cannot be deleted from the Bookings tab. To delete an activity, go to the itinerary tab, find the activity, click its three-dot menu, and select "Delete."
FAQ
Why does "Starting At" appear on one itinerary but not another?
When a trip has multiple itinerary proposals, each one calculates its price independently. The "Starting At" label appears on an itinerary when it contains unresolved pricing — meaning the client's final cost isn't yet locked in. This happens when an itinerary has:
Pending add-ons — optional services not yet accepted
Room options in proposal mode — rooms offered to the client but not yet selected
Flexible-schedule activities
If one proposal shows "Starting At" and another shows a fixed price, it simply means the two itineraries are in different states.
To make both show "Starting At": Add a pending add-on or an unconfirmed room option to the itinerary showing the fixed price.
To remove "Starting At" from an itinerary: Confirm or remove all pending add-ons, select any proposed rooms, and resolve any flexible-schedule activities.