Before diving in, it's worth understanding when packages are — and aren't — the right tool for your business. Read Packages in Tern: what they're for (and what they're not) first.
Packages give you flexibility in how you present pricing to your clients. They're especially useful for tours, cruises, and other bundled travel experiences where you want to group multiple items under a single price.
Before you start
Packages have a few hard limits. Read these before building.
Items with existing payment transactions cannot be moved into a package. If a traveler has already authorized or paid for an item, it's locked in place. You'll see the error: "Cannot move an activity with transactions present." Leave that item outside the package and build the package using items that haven't been paid yet.
Packages don't appear in the day-by-day itinerary. The package grouping and pricing are only visible on the Pricing tab and in the authorization flow. The individual activities and lodging inside the package still appear in the itinerary view as normal.
Items cannot be shared across multiple packages. If two packages need the same item (for example, park tickets in two different room options), duplicate the item — one copy per package.
When to Use Packages
Use packages when you want to:
Group multiple flights under a single round-trip price
Bundle a tour that includes several itinerary items into one price
Show an "all-in" price instead of itemized costs
Collect authorization for several items in a single transaction
Creating a Package
Go to the Bookings tab on your trip.
Click the New button and choose Package.
Fill in the package details — name, price, payment schedule, and commission info.
After saving, the package will appear on the Bookings tab where you can manage its items and pricing.
Adding Items to a Package
On the Bookings tab, use the checkboxes to select the items you want to include.
A toolbar will appear at the bottom of the screen — click Change Package.
Select the package you want to move the items into.
Confirm the pop-up message. This action will reset each item's booking status to Planning and remove any commission payments, authorizations, and individual pricing. These will now be managed at the package level. If any items are already marked as Booked or have commission data, that data will be cleared..
Clients will now see those items grouped under the package in their Pricing tab, without separate line-item pricing.
When items are inside a package, booking status is managed at the package level. You mark the entire package as booked once, and all items within it reflect that status. You do not need to mark each item individually.
Individual activities inside a package cannot have their booking status changed independently. If you need to change the booking status of a single item, move it out of the package first.
Removing Items from a Package
Click the arrow next to a package to expand and view its items.
Select the items you want to remove.
Use the Change Package option in the toolbar to move them out of the package.
These items will return to your client's itinerary with their own individual pricing and booking details.
Deleting a package
To delete a package, go to the Bookings tab. Click the three-dot menu next to the package name and select "Delete." Deleting a package does not delete the activities inside it. They return to the itinerary as individual items.
Deleting individual items
Individual activities cannot be deleted from the Bookings tab. To delete an activity, go to the itinerary tab, find the activity, click its three-dot menu, and select "Delete."
Important: Deleting an activity from the Itinerary tab permanently removes the activity from the trip, including from any package it belongs to. There is no way to keep an activity only in a package without it also appearing in the itinerary. If you want to hide the activity from your client without deleting it, cancel the booking instead - cancelled activities are automatically hidden from the traveler-facing itinerary.
FAQ
Why does "Starting At" appear on one itinerary but not another?
When a trip has multiple itinerary proposals, each one calculates its price independently. The "Starting At" label appears on an itinerary when it contains unresolved pricing — meaning the client's final cost isn't yet locked in. This happens when an itinerary has:
Pending add-ons — optional services not yet accepted
Room options in proposal mode — rooms offered to the client but not yet selected
Flexible-schedule activities
If one proposal shows "Starting At" and another shows a fixed price, it simply means the two itineraries are in different states.
To make both show "Starting At": Add a pending add-on or an unconfirmed room option to the itinerary showing the fixed price.
To remove "Starting At" from an itinerary: Confirm or remove all pending add-ons, select any proposed rooms, and resolve any flexible-schedule activities.
How do I delete an activity from my trip?
Go to the Itinerary tab, find the activity you want to remove, click the three-dot menu (⋯) on that activity, and select Delete. Note: individual activities cannot be deleted from the Bookings tab — you must use the Itinerary tab. If you want to keep the activity on the trip but mark it as cancelled, open the activity's Booking & Pricing tab, click Edit Booking, and change the status to Canceled.
How do I enter a total price and deposit for my package?
After creating the package from the Bookings tab, open it and set the payment schedule to Deposit + Final Balance. Enter the total package cost in the price field. The deposit amount field will appear below — enter the deposit there. Make sure the deposit amount is less than the total price. The remaining balance is calculated automatically.
Tip: The price field is for the full package cost, not the deposit. If the numbers look wrong, double-check that you haven't swapped the two amounts.
Where do I add Terms & Conditions and Cancellation Policy for a package?
These fields live on the package itself, not on individual items inside it. When activities are grouped into a package, their individual Terms & Conditions and Cancellation Policy fields are replaced by package-level fields.
To add them:
Go to the Bookings tab
Click the package name to open it
Go to Booking & Pricing
Scroll down to the Booking Details section - you'll see Terms & Conditions and Cancellation Policy with an "Add New Policy" button for each
These fields require a booking supplier to be set on the package first. They also require that Payment Authorizations is turned on in your Trip Settings and that two-factor authentication is enabled in your Security settings.
If different items in your package have different supplier policies, you have two options: combine all policies into a single document at the package level, or remove items from the package so each can be authorized individually with its own Terms & Conditions.