You've added a cruise template to your itinerary, and you've priced out a cabin with a lodging activity. Except now, you're seeing a zero dollar amount for your cruise in the pricing tab of your itinerary, and there's also a price for your room? Don't worry, it's a common issue, and here's a step-by-step guide to help you resolve that $0 line item!
Please note - in this video the Pricing tab has been renamed to Bookings
Step-by-Step Instructions
Access the Bookings Tab:
Navigate to your bookings tab where you notice the zero dollar amount for your cruise.
Expand the Cruise Package:
You'll see that the cruise library app has automatically packaged all your port days into a single package.
Expand the cruise package that it created.
Remove from Trip Package:
Check any one of the boxes within the expanded package.
Look for a little gray box with a dash (–) next to it.
Click on the gray box to select all items in the cruise package, and select "Remove from trip package".
Delete the Empty Package:
Now, you'll have an empty trip package named something like "12-night France intensive voyage".
Hit the "Delete" button. It might feel a bit scary, but it's okay to proceed.
Verify Individual Items:
Ensure that you still have your individual items listed. For example, you should see your cruise, club, and spa suite listed separately.
Publish the Changes:
Click on "Publish".
The item with a price attached (such as the club or spa suite) will now appear correctly.
Important Notes
Even after deleting the package, your cruise and all its port days will remain in your itinerary as long as you don't delete that individual item of the cruise template.
When you've removed the individual cruise itinerary items from a package, the one remaining individual item will be the title of that cruise - leave that one where it is to maintain use of all the cruise template details (About your ship, About your cruise line).
We hope this guide helps you keep your itinerary and pricing tab organized! If you have any questions, feel free to reach out to our support team.
Happy cruising!
Best Practice:
If the cruise package shows 'no items in this package': The cruise library created an empty package shell. Delete the empty package (three-dot menu → Delete). Then check that your cruise activity's item cost is set to the full price on the activity's Booking & Pricing tab — the package total and the activity cost are independent
For where to enter cabin pricing in the first place, see Adding a cabin to your cruise itinerary.
Note: A cruise in Tern has two places a price can live: the cruise block and the cabin (lodging) block inside it. When those two do not line up, your Expected Payments section can look wrong in one of two ways. You may see a $0 line item for the cruise next to a priced cabin, or you may see two entries with the same amount because both blocks were priced. The guide below fixes both.
Fixing a $0 cruise line item
Use these steps when the cruise shows $0 next to a priced cabin.
Go to the Bookings tab where the $0 cruise amount appears.
Expand the cruise package. The cruise library automatically packages all port days together.
Remove the items from the trip package. Select all items in the expanded package using the gray box with a dash, then choose "Remove from trip package."
Delete the empty package (for example, "12-night France intensive voyage").
Check the individual items. Confirm the cruise, club, and any suites remain listed separately.
Click "Publish" to finalize. Priced items will display correctly.
If you see two priced cruise entries
If your Expected Payments shows two entries with the same deposit and balance, a price was entered on both the cruise block and the cabin block. Only one block should carry the price.
Decide which block keeps the price. Tern recommends pricing the cabin (lodging) block and leaving the cruise block at $0.
Open the other block and go to Booking & Pricing.
Set its price back to $0.
Click "Publish."
You'll know it worked when your Expected Payments shows a single deposit and balance for the cruise.