You've added a cruise template to your itinerary, and you've priced out a cabin with a lodging activity. Except now, you're seeing a zero dollar amount for your cruise in the pricing tab of your itinerary, and there's also a price for your room? Don't worry, it's a common issue, and here's a step-by-step guide to help you resolve that $0 line item!
Tip: this video shows the older Pricing tab, which is now called Bookings. The steps below match what you'll see today.
Before you start
The $0 line is a trip package. The cruise library creates it automatically when you add a cruise, and names it after the cruise (for example, "7-Day Voyage of the Glaciers"). It's separate from the cruise title item, which holds your ship and cruise line details. You'll delete the package and keep the cruise title item.
Steps:
Go to the Bookings tab on your trip.
Check which option you're on.
If your trip has more than one option, each one appears as a tab at the top of Bookings. Bookings opens on the first tab, even if your client rejected that option. Click the tab for the option your client approved (it has a check mark icon). The $0 line your client sees is on the approved option.Find the $0 cruise package.
It's the row named after your cruise, showing $0.00.Click the three dots on the package row and select "Delete Package."
A confirmation will appear: "All items within this package will be moved out of the package. This action cannot be undone." Confirm to continue. Only the package is deleted. Your cruise title item and port days stay on the itinerary.Check your items.
Your cruise and your priced cabins (for example, "Balcony Stateroom") should still be listed as separate items.Click "Publish."
Your client only sees the change after you publish.
You'll know it worked when the $0 cruise line is gone from the approved option's Bookings, and your cruise and ship details still show on the itinerary.
Important Notes
Even after deleting the package, your cruise and all its port days will remain in your itinerary as long as you don't delete that individual item of the cruise template.
Delete the package, not the cruise title item. The cruise title item holds your About your ship and About your cruise line details. If you delete that item, those details disappear from the itinerary. Deleting the package doesn't touch it, so the $0 line goes away and the details stay.
The $0 line isn't required. If you see a $0 cruise line on Bookings, you can always remove it by deleting the package. Nothing in Tern requires it to stay.
We hope this guide helps you keep your itinerary and pricing tab organized! If you have any questions, feel free to reach out to our support team. Happy cruising!
Best Practice:
If the cruise package shows 'no items in this package': The cruise library created an empty package shell. Delete the empty package (three-dot menu → Delete). Then check that your cruise activity's item cost is set to the full price on the activity's Booking & Pricing tab — the package total and the activity cost are independent
For where to enter cabin pricing in the first place, see Adding a cabin to your cruise itinerary.
Note: A cruise in Tern has two places a price can live: the cruise block and the cabin (lodging) block inside it. When those two do not line up, your Expected Payments section can look wrong in one of two ways. You may see a $0 line item for the cruise next to a priced cabin, or you may see two entries with the same amount because both blocks were priced. The guide below fixes both.
To fix a $0 cruise line, follow the steps at the top of this article. To fix two priced entries, follow the steps below.
Keep the Best Practice box (empty package shell) and the If you see two priced cruise entries section as they are.
If you see two priced cruise entries
If your Expected Payments shows two entries with the same deposit and balance, a price was entered on both the cruise block and the cabin block. Only one block should carry the price.
Decide which block keeps the price. Tern recommends pricing the cabin (lodging) block and leaving the cruise block at $0.
Open the other block and go to Booking & Pricing.
Set its price back to $0.
Click "Publish."
You'll know it worked when your Expected Payments shows a single deposit and balance for the cruise.
Common issues
I deleted the package but the $0 line is still there
Your trip has more than one option, and you deleted the package on a different one. Go to Bookings, click the tab for the approved option (it has a check mark icon), and delete the package there. Then click "Publish."
The $0 line is gone on Bookings but my client still sees it
Your client sees the last version you published. Click "Publish" to send the updated version.
I see "Delete Package" but it won't remove the line after I refresh
Check that you're on the approved option first. If you're on the right option and the package comes back after a refresh, contact Tern support with the trip link.