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Setting up your Tern account
How to reset or change your Tern password
How to reset or change your Tern password

An article walking you through how to change / set your Tern password.

David Shull avatar
Written by David Shull
Updated over a week ago

Step 1: Log Out

  1. Log Out: First, you'll need to log out of your Tern account. This step is essential to initiate the password reset process.

Step 2: Access the Password Reset Page

  1. Access the Page: After logging out, you should be directed to a page that resembles the one shown here. If not, you can manually visit the password reset page at app.tern.travel.

  2. Click on "Forgot Your Password": On the password reset page, click on the "Forgot Your Password" link. This will take you to the next step.

Step 3: Enter Your Email Address

  1. Enter Your Email: In the provided field, enter the email address associated with your Tern account. If you used Google to create or log in to your account, you can still use this process to set a password for the first time.

  2. Click "Submit": Once your email address is entered, click on the "Submit" button. Tern will then provide you with a notification confirming that if an account exists, an email has been sent.

Step 4: Check Your Email

  1. Check Your Email: You should receive a prompt email. Typically, these emails are sent immediately. Open your email inbox, and you'll find a message that resembles the one shown here.

  2. Click on the "Reset Password" Link: Within the email, locate and click on the "Reset Password" link. This will redirect you to the password reset page.

Step 5: Set Your New Password

  1. Choose a New Password: On the password reset page, you'll have the freedom to select a new password of your choice.

  2. Click "Reset Password": After entering your new password, click on the "Reset Password" button.

Step 6: Password Reset Complete

  1. You're Done: Congratulations, you've successfully reset your password! Please ensure that your chosen password meets the necessary requirements.

That's it! You've completed the password reset process in Tern. We hope you find this guide helpful. If you encounter any issues or have further questions, please don't hesitate to reach out. Thank you for watching, and have a great day!

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